Free telephone consultation
Cancer counseling in Bavaria: The BürgerTelefonKrebs
A cancer diagnosis is stressful and raises many questions: What do I have to do now? What options do I have?
In this difficult situation, the BürgerTelefonKrebsof the Bavarian Center for Cancer Research (BZKF) offers free telephone cancer counseling throughout Bavaria.
Patients and their relatives can find advice and help here. Competent, confidential and anonymous.
Free telephone number: 0800 - 85 100 80 (available at any time from Monday-Friday from 08:30 -12:30)
E-mail: buergertelefon@bzkf.de
Would you like to make a fixed appointment?
Cancer diagnosis: what to do?
The many questions associated with cancer can be overwhelming.
Many patients feel overwhelmed by the medical terminology and healthcare procedures.
The BürgerTelefonKrebsis there for you. The cancer counseling team is there to provide you with advice and help. The staff will listen and respond to your individual situation. They will help you find treatment centers and experts close to your home and provide you with further information and offers of help.
You can reach us Monday to Friday from 08:30 to 12:30.
Free phone number : 0800 - 85 100 80
E-mail: buergertelefon@bzkf.de
Information on cancer counseling in Turkish can be found here:
What we do for you at the BürgerTelefonKrebs:
- We listen and encourage you to ask your questions.
- Would you like to talk about your cancer? We are here for you!
- We provide you with individual advice tailored to your needs.
- We "translate" medical terminology and give you guidance in the healthcare system.
- We put you in touch with a top center and experts in your area.
- We help you to find a suitable study for you.
- We can show you the possibility of a second opinion on diagnoses and therapies.
- We answer basic questions about the early detection, diagnosis, treatment and aftercare of tumor diseases and provide you with further information and information brochures.
- There are many self-help groups and further offers of help that we can put you in touch with.
- For inquiries from abroad, we can put you in touch with the International Patient Office at the relevant BZKF location.
Psycho-oncological counseling
In most cases, a cancer diagnosis is very stressful for patients and their relatives, causing anxiety and uncertainty. Suddenly life is turned upside down and social and financial worries can also be a problem for patients.
This is why they are generally entitled to psycho-oncological counseling, which is covered by health insurance.
The trained and experienced team at the BürgerTelefonKrebswill be happy to help you.
Second opinions
In the case of cancer, patients can obtain a second opinion either from an individual specialist or from an interdisciplinary tumor board. At the tumor board, several experts from different disciplines discuss the best course of treatment together. The recommendation of the tumor board is considered to be particularly comprehensive, as it brings together different points of view and current scientific standards. The costs are usually between 300 and 400 euros, reimbursement by the health insurance company is possible but not guaranteed and must be clarified individually - however, some tumor boards can also be used free of charge.
The BürgerTelefonKrebssupports cancer patients in obtaining a second opinion free of charge: It provides information on which medical documents are required (e.g. doctor's letters, first opinion, tumor conference minutes, findings) and works with the caller to develop the specific questions for the tumor board. The BürgerTelefonKrebsthen puts the caller in touch with a suitable tumor board to arrange an appointment. After the meeting, the recommendation is made by telephone and in writing.
Personal contact
The BürgerTelefonKrebs at events
The BürgerTelefonKrebsis active at events such as patient days. Not only does it draw attention to the free advice offered by the BürgerTelefonKrebs, it also answers specific questions directly on site and provides individual advice.
The BürgerTelefonKrebs at self-help groups
The BürgerTelefonKrebsinforms self-help groups, oncology specialist training courses and general practitioner associations about its free advice services. The focus is on the exchange with the self-help groups. In addition, free flyers can be ordered at any time to pass on the offer. We take the time to answer your questions and look forward to the dialog!